Return Policy

Overview

At Ghefryonchclixox, we are committed to providing exceptional personal styling services and ensuring client satisfaction. This Return Policy outlines our policies regarding service cancellations, refunds, rescheduling, and satisfaction guarantees. We understand that circumstances change and flexibility is important, which is why we have developed fair and transparent policies to address various situations.

Because our services are personalized and time-based consultations rather than physical products, our return policy differs from traditional retail return policies. This policy applies to all styling services, consultations, and related offerings provided by Ghefryonchclixox. By booking our services, you acknowledge and agree to the terms outlined in this policy.

Service Nature and Commitment

Our personal styling services are professional consultations that require significant preparation, time allocation, and expertise. When you book an appointment, we reserve dedicated time specifically for you, during which our stylist cannot serve other clients. This commitment means that last-minute cancellations or no-shows directly impact our ability to serve other clients and manage our business effectively.

Each consultation is customized based on the information you provide during booking. Our stylists prepare for your session by researching current trends relevant to your needs, planning assessment strategies, and organizing materials and resources. This preparation begins well before your scheduled appointment time.

We take pride in delivering high-quality, personalized service to every client. Our goal is to exceed your expectations and help you achieve your style goals. However, we also recognize that satisfaction is subjective and that styling preferences vary greatly among individuals.

Cancellation Policy

Advance Cancellations

We understand that unexpected circumstances arise, and we strive to be flexible when possible. If you need to cancel your appointment, we require advance notice to allow us to offer the time slot to other clients.

Cancellations made more than 48 hours before your scheduled appointment will receive a full refund of any payments made, minus any non-refundable booking fees if applicable. The refund will be processed to your original payment method within 5-10 business days.

Cancellations made between 24 and 48 hours before your scheduled appointment will receive a 50% refund of the service fee. The remaining 50% compensates us for the preparation time invested and the lost opportunity to serve another client.

Cancellations made less than 24 hours before your scheduled appointment are not eligible for refunds. The full service fee will be retained to cover our preparation costs and the reserved time that cannot be filled on such short notice.

No-Show Policy

If you fail to appear for your scheduled appointment without prior notice, this is considered a no-show. No-shows are charged the full service fee with no refund. We understand that genuine emergencies occur, and we will consider refund requests on a case-by-case basis if you can provide documentation of an emergency situation that prevented you from attending or contacting us.

Repeated no-shows or last-minute cancellations may result in a requirement to prepay for future appointments or restrictions on booking privileges. We reserve the right to refuse service to clients who demonstrate a pattern of unreliable attendance.

How to Cancel

To cancel an appointment, please contact us as soon as possible through any of the following methods: phone at 403-404-7496, email at managers@ghefryonchclixox.world, or through your online booking account if applicable. Cancellations are effective when we receive and acknowledge your cancellation request during our business hours.

Please note that leaving a voicemail or sending an email outside of business hours may not be processed immediately. Cancellation timing is calculated from when we receive and confirm your cancellation during business hours, not from when you initiated the cancellation request.

Rescheduling Policy

We understand that scheduling conflicts arise, and we are happy to accommodate rescheduling requests when possible. Rescheduling is subject to availability and must be requested in advance.

Rescheduling requests made more than 48 hours before your scheduled appointment can be accommodated without penalty, subject to availability. We will work with you to find an alternative time that suits your schedule.

Rescheduling requests made less than 48 hours before your scheduled appointment may be subject to a rescheduling fee to cover administrative costs and the short-notice disruption to our schedule. The fee amount depends on how close to the appointment time the request is made.

We allow a maximum of two rescheduling requests per booking. If you need to reschedule more than twice, the appointment may be cancelled and subject to our standard cancellation policy. This policy ensures fair access to appointment slots for all clients.

To reschedule an appointment, please contact us using the same methods outlined in the cancellation section. We will do our best to find a suitable alternative time, but we cannot guarantee that your preferred date and time will be available.

Refund Policy

Eligible Refunds

Refunds are available in the following circumstances:

Cancellations made in accordance with our cancellation policy timeframes as outlined above.

Service cancellations initiated by Ghefryonchclixox due to stylist unavailability, illness, or other circumstances beyond our control. In such cases, you will receive a full refund or the option to reschedule at no additional cost.

Technical issues or errors in payment processing that result in duplicate charges or incorrect amounts. We will promptly refund any erroneous charges upon verification.

Significant service failures where we are unable to deliver the agreed-upon service due to circumstances within our control. Each situation will be evaluated individually to determine an appropriate resolution.

Non-Refundable Items

The following are generally non-refundable:

Services that have already been rendered. Once a consultation or styling session has been completed, the service fee is non-refundable. However, if you are dissatisfied with the service, please see our satisfaction guarantee section below.

Booking deposits or administrative fees that are explicitly stated as non-refundable at the time of booking.

Third-party costs incurred on your behalf, such as shopping service fees, travel expenses for off-site consultations, or purchases made during personal shopping sessions.

Digital products or materials that have been delivered to you, such as personalized style guides, lookbooks, or digital consultations.

Refund Processing

Approved refunds will be processed to your original payment method within 5-10 business days of approval. Depending on your financial institution, it may take additional time for the refund to appear in your account. We will provide confirmation once the refund has been processed on our end.

If you paid using a credit card, the refund will appear as a credit on your statement. If you paid through an electronic payment service, the refund will be returned to your account with that service. In rare cases where a refund to the original payment method is not possible, we will work with you to arrange an alternative refund method.

Satisfaction Guarantee

Your satisfaction is important to us, and we stand behind the quality of our services. While styling is subjective and individual preferences vary, we are committed to addressing any concerns you may have about your experience.

If you are not satisfied with your consultation or styling service, please contact us within 7 days of your appointment to discuss your concerns. We will review your feedback and work with you to find a resolution, which may include:

A complimentary follow-up consultation to address specific concerns or clarify recommendations.

Modifications to your style guide or lookbook based on your feedback.

A partial refund if we determine that the service did not meet our quality standards.

Credit toward future services that you can use within six months.

Please note that dissatisfaction based solely on personal preference or subjective style opinions may not qualify for a refund, as styling recommendations are based on professional expertise and industry knowledge. However, we will always listen to your concerns and strive to find a fair resolution.

To be eligible for our satisfaction guarantee, you must have attended your full scheduled appointment, actively participated in the consultation, and provided honest feedback during the session. The guarantee does not apply if you did not disclose relevant information that would have affected our recommendations.

Service Modifications and Upgrades

If you wish to modify your service package or upgrade to a more comprehensive service level before your appointment, please contact us at least 48 hours in advance. We will calculate any additional fees based on the difference between service levels and confirm the changes with you.

Modifications requested during or after your appointment may be subject to additional fees and availability. We will provide a clear quote for any additional services before proceeding.

If you wish to downgrade your service package after booking, the price difference may be refunded according to our cancellation policy timeframes. Downgrades requested less than 48 hours before your appointment may not be eligible for a refund of the price difference.

Special Circumstances

Weather and Natural Events

In the event of severe weather, natural disasters, or other extraordinary circumstances that make it unsafe or impossible for you to attend your appointment, we will work with you to reschedule without penalty. Please contact us as soon as you are aware that you cannot safely attend your appointment.

If severe weather or natural events force us to close our studio or prevent our stylist from conducting appointments, we will contact you to reschedule at no additional cost or provide a full refund if rescheduling is not possible.

Health and Medical Emergencies

We understand that health emergencies and medical situations are unpredictable. If you experience a medical emergency that prevents you from attending your appointment, please contact us as soon as possible. We will work with you to reschedule or provide a refund, and we may request documentation of the emergency for our records.

If you are feeling unwell or experiencing symptoms of contagious illness, we ask that you reschedule your appointment to protect the health of our staff and other clients. We will accommodate such rescheduling requests without penalty.

Technical Issues

For virtual consultations or services delivered through digital platforms, technical difficulties may occasionally occur. If technical issues prevent us from delivering your service as scheduled, we will either resolve the issue and continue the session, reschedule at no additional cost, or provide a full refund at your discretion.

If technical issues on your end prevent you from participating in a virtual consultation, we will attempt to resolve the issue. However, if the session cannot proceed due to technical problems beyond our control, our standard cancellation policy applies.

Dispute Resolution

If you have a concern about our services, cancellation, or refund policies, we encourage you to contact us directly first. Most issues can be resolved through open communication and mutual understanding. We are committed to addressing your concerns promptly and professionally.

To initiate a dispute resolution process, please contact us in writing via email at managers@ghefryonchclixox.world or by mail at our business address. Provide a detailed description of your concern, relevant dates and documentation, and your desired resolution. We will respond within 5 business days with our assessment and proposed solution.

If we cannot reach a mutually satisfactory resolution through direct communication, the dispute may be escalated according to the dispute resolution procedures outlined in our Terms of Use.

Policy Updates

We reserve the right to modify this Return Policy at any time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised version on our website.

Changes to this policy will apply to services booked after the effective date of the changes. Services booked before a policy change will be governed by the policy in effect at the time of booking, unless the changes are required by law.

We encourage you to review this policy periodically, especially before booking services, to stay informed about our current policies and procedures.

Contact Information

If you have questions about this Return Policy or need to request a cancellation, refund, or rescheduling, please contact us:

Ghefryonchclixox
13085 Yonge St, Suite #206
Richmond Hill, ON L4E 3S8
Canada

Phone: 403-404-7496
Email: managers@ghefryonchclixox.world

Our business hours are Tuesday through Saturday, by appointment. We strive to respond to all inquiries within 24 hours during business days.